Refund policy
PLUTO RELAX — Return & Refund Policy
Last Updated: August 14, 2026
We want you to feel confident shopping with PLUTO RELAX.
If there is a problem with your order, please contact us and we will review your request.
Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the product must generally be:
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In substantially the same condition in which it was received
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Clean and undamaged
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Returned with included accessories where applicable
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Returned with original packaging when reasonably possible
How to Request a Return
Before sending any item back, contact us at:
Please include:
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Your name
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Order number
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Reason for the return
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Photos or video if the product is damaged or defective
Do not send a product back without receiving return instructions from us first.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives:
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Damaged
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Defective
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Incorrect
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Missing an included item
contact us as soon as possible at:
Please include photos or video showing the issue.
After reviewing the case, we may offer an appropriate solution such as:
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Replacement
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Refund
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Other reasonable resolution
depending on the circumstances.
Change-of-Mind Returns
For returns that are not related to a defect, damage, or fulfillment error, return shipping costs may be the responsibility of the customer.
Any applicable return shipping cost will be communicated before the return is approved.
Refunds
Once a returned item is received and reviewed, we will notify you of the refund decision.
Approved refunds will normally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, PayPal, or other payment provider.
Original Shipping Charges
Original shipping charges, if any were paid, may be non-refundable unless the return is caused by our error or the product arrived defective or damaged.
Non-Returnable Items
For hygiene and safety reasons, items that show signs of misuse, excessive wear, contamination, modification, or damage caused after delivery may not qualify for a return.
Gift cards, if offered in the future, are generally non-returnable.
Order Cancellations
If you need to cancel an order, contact:
as soon as possible.
We will try to cancel the order before fulfillment begins, but cancellation cannot be guaranteed once an order has already been processed or shipped.
Contact
For return or refund questions:
PLUTO RELAX
support@plutorelax.com