Terms of service
PLUTO RELAX TERMS OF SERVICE
Effective Date: September 1, 2026
Merchant Information
This website and the PLUTO RELAX online store are operated by:
Brand: PLUTO RELAX
Legal Entity: Yuanjiang Yanhang Cross-border E-commerce Co., Ltd.
Country of Registration: People's Republic of China
Registered Business Address: Room 201, Building 1, East Side of Chuangxin Road, Caowei Town, Yuanjiang City, Hunan Province, China
Customer Service Email: support@plutorelax.com
Website: plutorelax.com
These Terms of Service ("Terms") govern your use of the PLUTO RELAX website, online store, products, and related services.
By accessing our website or placing an order with PLUTO RELAX, you agree to these Terms, our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. GENERAL CONDITIONS
You may use our website and Services only for lawful purposes.
By using our website or purchasing from us, you confirm that you are legally able to enter into a purchase agreement in your country or jurisdiction.
You agree not to use our website or Services to:
- Violate applicable laws or regulations
- Commit fraud or provide false information
- Infringe intellectual property rights
- Distribute viruses, malware, or harmful code
- Attempt unauthorized access to our systems
- Interfere with the proper operation of our website
- Use our Services for unlawful or abusive purposes
We reserve the right to refuse service or restrict access where we reasonably believe these Terms have been violated.
2. PRODUCTS
PLUTO RELAX offers wellness, relaxation, self-care, and related lifestyle products.
We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.
However, actual product colors, appearance, packaging, or minor details may vary slightly because of:
- Screen settings
- Lighting conditions
- Photography
- Manufacturing variations
- Product updates
We may update product specifications, packaging, pricing, features, or availability without prior notice.
We may discontinue products or limit quantities when reasonably necessary.
3. PRODUCT USE AND WELLNESS DISCLAIMER
PLUTO RELAX products are intended for personal wellness, comfort, relaxation, and self-care purposes.
Unless specifically stated otherwise, PLUTO RELAX products are not medical devices.
Our products are not intended to diagnose, treat, cure, prevent, or manage any disease, medical condition, or health disorder.
Information appearing on our:
- Website
- Product pages
- Blog or Journal
- Advertisements
- Emails
- Social media channels
is provided for general informational and wellness purposes only and does not replace professional medical advice.
Customers must use products according to the instructions and safety information supplied with the product.
Stop using a product if you experience unexpected pain, discomfort, dizziness, irritation, vision changes, or other unusual symptoms.
If you have an existing medical condition, recent surgery or injury, eye condition, implanted medical device, pregnancy-related concern, or another health issue that may affect product use, please consult an appropriate healthcare professional before using the product.
4. ORDERS
When you place an order through plutorelax.com, you are submitting an offer to purchase the products listed in your order.
An order is normally considered accepted after:
- Your payment has been successfully authorized or processed; and
- We have confirmed your order.
We reserve the right to reject, limit, or cancel an order where reasonably necessary, including circumstances involving:
- Suspected fraud
- Payment authorization problems
- Incorrect pricing
- Inventory errors
- Product availability
- Shipping restrictions
- Abuse of promotional offers
- Incorrect or incomplete customer information
If we cancel an order after payment has already been collected, we will issue an appropriate refund.
Order Changes or Cancellations
We begin processing orders shortly after they are submitted.
If you need to request an order change or cancellation, contact us as soon as possible at:
We cannot guarantee that an order can be changed or cancelled once processing or shipping has begun.
5. PRICING AND PAYMENT
All product prices are displayed on our website before checkout.
Prices and promotional offers may change from time to time without prior notice.
The price charged for your order will normally be the price confirmed at checkout, except where an obvious pricing or technical error has occurred.
Any applicable:
- Product price
- Shipping charge
- Tax
- Discount
- Mandatory fee
will be displayed or calculated where required during checkout.
You agree to provide accurate and complete:
- Billing information
- Payment information
- Contact information
- Shipping information
You confirm that you are authorized to use the payment method submitted with your order.
International orders may be subject to customs duties, import taxes, brokerage fees, or similar government or carrier charges imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
6. SHIPPING AND DELIVERY
Orders are typically processed within:
1–3 business days
For orders shipped to the United States, estimated delivery time is:
7–10 business days after shipment
These delivery times are estimates and are not guaranteed.
Delivery may be delayed because of circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Peak shipping periods
- Customs processing
- Service interruptions
- Incorrect or incomplete shipping information
- Unexpected logistical events
Tracking information will be provided when available.
Customers are responsible for providing a complete and accurate shipping address.
If an order appears to be significantly delayed, damaged, or lost, contact us at:
We will review the issue and provide reasonable assistance.
For additional information, please review our Shipping Policy.
7. RETURNS, REFUNDS AND EXCHANGES
PLUTO RELAX offers eligible customers the ability to request a return in accordance with our Return & Refund Policy.
Where our website displays "30-Day Returns," eligible products may be submitted for a return request within the applicable 30-day return period, subject to the conditions and exclusions stated in our Return & Refund Policy.
A 30-Day Returns statement does not mean that every product or purchase automatically qualifies for an unconditional refund.
Eligibility may depend on factors including:
- Product condition
- Reason for return
- Time elapsed since delivery
- Hygiene or safety considerations
- Whether the product has been damaged through misuse
- Other conditions described in our Return & Refund Policy
Customers should review the Return & Refund Policy before purchasing.
For return or refund assistance, contact:
8. INTELLECTUAL PROPERTY
Content available on plutorelax.com, including:
- PLUTO RELAX branding
- Logos
- Product names
- Product descriptions
- Photographs
- Videos
- Graphics
- Designs
- Website layout
- Written content
- Marketing materials
is owned by, licensed to, or otherwise lawfully used by PLUTO RELAX and is protected by applicable intellectual property laws.
You may not reproduce, sell, distribute, modify, publish, license, or commercially exploit protected PLUTO RELAX content without prior written authorization, except where permitted by applicable law.
Third-party trademarks, names, or materials remain the property of their respective owners.
9. PRIVACY AND PERSONAL INFORMATION
Personal information collected through plutorelax.com is handled in accordance with our Privacy Policy.
Information may be processed by service providers that help us operate our business, including providers supporting:
- Payment processing
- Order fulfillment
- Shipping
- Website hosting
- Customer service
- Analytics
- Advertising
- Fraud prevention
Please review our Privacy Policy for information about:
- What personal information we collect
- Why we collect it
- How we use it
- When it may be shared
- Cookies and tracking technologies
- Customer privacy rights
- How to contact us about privacy matters
10. REVIEWS, FEEDBACK AND USER CONTENT
If you voluntarily submit reviews, testimonials, photographs, videos, comments, suggestions, or other content to PLUTO RELAX, you confirm that you have the right to provide that content.
You grant PLUTO RELAX permission to use submitted content for legitimate business purposes, including:
- Website content
- Marketing
- Advertising
- Social media
- Customer support
- Product improvement
You may not submit content that is:
- False
- Fraudulent
- Misleading
- Unlawful
- Defamatory
- Infringing on another person's rights
We may remove or decline to publish content that violates these Terms or applicable law.
11. DISCLAIMER AND LIMITATION OF LIABILITY
We make reasonable efforts to provide accurate information and reliable Services.
However, we do not guarantee that the website will always be:
- Uninterrupted
- Error-free
- Completely current
- Available at all times
To the fullest extent permitted by applicable law, our Services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, PLUTO RELAX and Yuanjiang Yanhang Cross-border E-commerce Co., Ltd. will not be responsible for indirect, incidental, special, punitive, or consequential losses arising solely from the use of our website or Services.
Nothing in these Terms excludes or limits any liability, warranty, guarantee, consumer protection, or legal right that cannot lawfully be excluded or limited.
12. GOVERNING LAW
These Terms are governed by the laws of the People's Republic of China, except where mandatory consumer protection laws or other applicable laws require otherwise.
Subject to mandatory consumer rights under applicable law, disputes relating to these Terms or the PLUTO RELAX Services shall be submitted to the competent courts having jurisdiction over the registered place of business of:
Yuanjiang Yanhang Cross-border E-commerce Co., Ltd.
in Yuanjiang City, Hunan Province, People's Republic of China.
Nothing in these Terms is intended to remove any consumer right or legal protection that cannot lawfully be waived.
13. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to:
- Our business
- Our products
- Our Services
- Applicable laws or regulations
- Operational requirements
The latest version of these Terms will be published on this page.
The effective date shown at the top of this page will indicate when the current version became effective.
14. CONTACT INFORMATION
For questions about these Terms, products, orders, shipping, returns, refunds, or customer service, please contact:
PLUTO RELAX
Operated by:
Yuanjiang Yanhang Cross-border E-commerce Co., Ltd.
Registered Country:
People's Republic of China
Registered Business Address:
Room 201, Building 1, East Side of Chuangxin Road, Caowei Town, Yuanjiang City, Hunan Province, China
Customer Service Email:
support@plutorelax.com
Website:
plutorelax.com