Shipping policy
Last Updated: August 14, 2026
Thank you for shopping with PLUTO RELAX.
We currently offer shipping to customers in the United States.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
Shipping Time
Estimated delivery time to the United States is approximately:
7–10 business days after shipment.
Delivery times are estimates and may vary depending on destination, carrier operations, customs processing, holidays, weather, or other circumstances outside our reasonable control.
Shipping Cost
We currently offer:
Free standard shipping to eligible U.S. addresses.
Any applicable shipping charges will be clearly displayed at checkout before payment.
Order Tracking
When tracking information becomes available, customers will receive a shipping confirmation email containing the tracking number or tracking link.
Please allow some time for tracking information to update after the shipment has been handed to the carrier.
Shipping Delays
If an order is significantly delayed beyond the estimated delivery timeframe, please contact us at:
We will review the shipment status and assist you with the next steps.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Lost or Damaged Packages
If your package arrives damaged, or if tracking indicates a delivery issue, please contact us with:
- Your order number
- A description of the issue
- Photos of the package or product when applicable
We will review the situation and work with you toward an appropriate resolution.
International Shipping
At this time, our primary market is the United States.
Additional destinations may be added in the future.
Contact
For shipping questions, contact:
PLUTO RELAX
support@plutorelax.com